Luminaire Cover

Delivery

Delivery lead times can be found on each product page. Once an order is processed, we’ll be in touch with your delivery date.

Our standard service is kerbside delivery. This means the driver will deliver to the nearest accessible point outside your property.
Off-loading, moving goods indoors, and disposing of packaging/pallets are the buyer’s responsibility.
If you require assistance beyond kerbside delivery, please contact us straight away – additional services may be available, though extra costs may apply.

At The Acoustics Store, we understand that circumstances may arise necessitating a product return or cancellation. Here’s a summary of our return and cancellations policy:

Customised or made-to-order items

Unfortunately, returns for customised or made-to-order items are not accepted unless they are reported as damaged upon delivery. For this, please refer to the Damages section.

To check if a product is customised or made-to-order, please check the product page.

Stock items

If you wish to return a stock item, please be aware that return shipping costs are your responsibility.

Prior to returning the product, kindly contact us for necessary instructions.

For further details, please consult our full terms and conditions or talk to a member of our team.

To check if a product is a stocked item, please check the product page.

Sample items

Please note that sample items are non-returnable.

Damages or faults

We work hard to ensure your products arrive in perfect condition, but transit-related damage can sometimes occur beyond our control.

To resolve any issues quickly, please inspect packages upon arrival. Note any packaging damage when signing for the delivery.

Inspect products for damage or defects promptly and inform us within 24 hours by email or phone in the unlikely event of any damage or defects.

To initiate a return, you can contact us with photos of the product and packaging.

We will aim to collect and replace the damaged items within the appropriate lead time indicated on the product page.

Cancellations

You can cancel your order within 24 hours of order placement. Simply contact us, and we’ll promptly process your cancellation and issue a refund if necessary.

Refunds will be processed within 5 working days.

Changing an order

If you need to change your order after making it, please contact us within 24 hours before your products are manufactured or dispatched.

For more detailed information regarding our comprehensive returns and cancellation visit terms and conditions or contact our friendly team, who will be eager to assist you.

Thank you for choosing The Acoustics Store as your preferred partner for your acoustic project needs. We appreciate your business and look forward to providing you with an exceptional customer experience.