Shipping Policy

At The Acoustics Store, our primary focus is ensuring a smooth and seamless experience for our customers from the moment an order is placed through to its final delivery.

We take great pride in our ability to cater to a diverse range of acoustic material requirements by collaborating with a wide network of reputable manufacturers and suppliers.

This extensive partnership allows us to offer our clients a varied selection of high-quality products for each unique acoustic project, which in turn results in varied delivery charges.

To provide our customers with a convenient and transparent shopping experience, we clearly display the delivery timelines for each product on their respective pages.

Additionally, the shipping costs are readily available either on the product page or at the checkout, with the final amount dependent on the chosen shipping method, such as ‘standard’ or ‘premium’ delivery options or based on your location.

It is important to note that the majority of our acoustic products are made to order and delivered directly from the manufacturing facilities using dedicated vehicles.

This approach ensures that the items reach our customers in pristine condition, free from any potential marks or damage, and with reliable delivery.

In some circumstances where multiple brands or product types are chosen, this may require additional cost of delivery of which will all be clarified at checkout and the possibility of multiple drops due to differing product lead times.

If you require a specific vehicle type equipped with an offload facility, we kindly request that you notify us at the order placement stage so that we can review the requirements and provide an accurate quote.

Each product page on our website provides the delivery lead time for that specific Products. Customisation may result in a change to the standard delivery lead time shown.

For international shipping enquiries, please feel free to reach out to our team, and we will be happy to provide you with an accurate cost estimation.

For additional information regarding our comprehensive delivery, please visit the delivery section of our terms and conditions page or contact our friendly team, who will be eager to assist you.

Typical Delivery Timeframes:

Standard delivery: 5-7 Working Days*

Premium delivery: 3-5 Working Days*

*on most product types

Your shipping timeframe will be automatically calculated for you during the checkout process, based on the product types in your shopping basket.

Order Processing Times:

Orders are processed within 1 business day.

The cutoff time for order processing is 2pm.

For orders placed after 2pm the order processing will be initiated the next business day.

Handling Fees:

No additional handling fees apart from specified shipping costs.

Packaging:

Items are packaged carefully at the manufacturing facilities to ensure they arrive in perfect condition.

Handling Issues:

Contact customer service for assistance with lost or damaged items.

Returns Policy:

Refer to our Returns & Cancellations page for detailed information.

International Shipping:

Available for specific products. Check individual product pages for details or contact our friendly team, who will be eager to assist you.

Delivery costs for our product ranges

1) TONUS and SUNDA products
2) SUNDA Desk Screens
3) FLUFFO Soft
4) FLUFFO Glass / Wallpaper
5) VHCT Concrete / Petra
6) ADHESIVES
7) BUREAU BOOTHS
8) Timber products
9) Soundblocker products
10) Insulation
11) AstroFlame
12) OTIUM
13) CORKBEE
14) SCANDINAVIAN MOSS

1) TONUS and SUNDA products

– please note: SUNDA Desk Screens delivery costs are listed separately in the following product section

Standard Delivery Service

Delivery times: 5-7 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

To all UK (mainland only): £85

Premium Delivery Service

Delivery times: 3-5 Working Days

Delivery Type: Premium Delivery

Shipping Zones and Costs:

ZONE 1: £200

(Postcodes: TA, HR, NP, BS, BA, DT, BH, SP, SN, GL, WR, DY, B, CV, OX, RG, SO, PO, RG, GU, NN, MK, LU, HP, SL, RH, BN, TN, ME, DA, AL, SG, CB, IP, CM, CO, SS, CT, WD, EN, HA, UB, TW, KT, SM, CR, BR, SW, W, NW, WC, EC, SE, CR, DA, RM, IG, N, E)

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 2: £280

(Postcodes: SA, CF, LD)

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 3: £300

(Postcodes: TR, PL, EX, TQ)

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 4: £300

(Postcodes: NR, PE, LE, WS, WV, SY, LL, TF, ST, DE, NG, LN, CH, CW, SK, S, WA)

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 5: £350

(Postcodes: WN, L, BL, OL, HD, WF, DN, M, BL, OL, HX, HU, PR, BB, BD, HG, LS, YO, FY)

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 6: £520

(Postcodes: LA, DL, TS, SR, DH, CA, NE, IM, DG, TD, EH, ML, KA, G, KY, PA, FK, DD, PH, AB, IV, KW)

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

Courier

Accessories products only

Shipping Zones and Costs:

To all UK (mainland only): £35

2) SUNDA Screens & Desk Screens

Standard Delivery Service

Delivery times: 7-10 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

ZONE 1

(Postcodes: LE, NN, CV, B, DY, WV, WS)

1 pallet: £95

2 pallets: £190

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 2

(Postcodes: DN, NG, S, OL, BL, M, WN, L, CW, WA, SK, ST, TF, DE, WR, GL, OX, MK, LU, AL, HP, SL)

1 pallet – £95

2 pallets – £190

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 3

(Postcodes: LA (1-10), FY, PR, BB, BD, HX, HD, WF, LS, CH, LN (1-3,5,6), PE (1-21), NR, CB, NR, IP, CO, CM, SG, SS, RM, IG, EN, WD, DA, BR, CR, SM, KT, TW, UB, HA, GU, RG, SN, BA, BS, NP, CF)

1 pallet – £95

2 pallets – £190

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 4

(Postcodes: DT, BH, SP, SO, PO (Mainland), BN, RH, TN, ME, CT, HR, SA (1-13), LL (1-34), PE (22-25), LN (4, 7-13), HU, YO, TS, HG, DL, DH, SR, NE)

1 pallet – £95

2 pallets – £190

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 5

(Postcodes: CA, TA, EX, TQ, LA (11-23))

1 pallet – £100

2 pallets – £200

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 6

(Postcodes: PL, TR, SA (14-Rest), LL (35-Rest), SY, LD, DG, TD, ML, EH, KY, KA, G, FK, PA (1-19))

1 pallet – £100

2 pallets – £200

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 7

(Postcodes: PH, DD)

1 pallet – £140

2 pallets – £280

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 8

(Postcodes: PA (20-Rest), AB, IV)

1 pallet – £160

2 pallets – £320

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

ZONE 9

(Postcodes: KW)

1 pallet – £160

2 pallets – £320

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

Outer London

(Postcodes: N, E, SE, SW, W, NW)

1 pallet – £125

2 pallets – £250

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

Inner London

(Postcodes: WC, EC)

1 pallet – £125

2 pallets – £250

Shipping costs will be automatically calculated for you during the checkout process, based on your shipping zone.

3) FLUFFO Soft

Standard Delivery Service

Delivery times: 3-4 Working Weeks

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK (includes customs fees)

Delivery is £55 for all orders under £500.

Delivery is £75 for all orders over £500.

4) FLUFFO Glass / Wallpaper

Standard Delivery Service

Delivery times: 7-10 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK (includes customs fees)

Delivery is £230 for all orders. Items are delivered palletised.

5) VHCT Concrete / Petra

Standard Delivery Service

Delivery times: 4-5 Working Weeks

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK (includes customs fees)

Delivery is £230 for all orders. Items are delivered palletised.

6) ADHESIVES

Standard Delivery Service

Delivery times: 7-10 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK

Delivery is £35.

Shipping costs will be automatically calculated for you during the checkout process.

7) BUREAU BOOTHS

Standard Delivery Service

Delivery times: 1-2 Working Weeks

Delivery Type: Standard Delivery

Shipping Zones and Costs:

Free delivery in Mainland UK.

8) Timber products

Standard Delivery Service

Delivery times: 2-3 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK

Free delivery

9) Soundblocker products

Standard Delivery Service

Delivery times: 3-5 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK

Delivery is £75.

Shipping costs will be automatically calculated for you during the checkout process.

10) Insulation

Standard Delivery Service

Delivery times: 5-7 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK

Delivery is £25.

Shipping costs will be automatically calculated for you during the checkout process.

11) AstroFlame

Standard Delivery Service

Delivery times: 2-3 Working Days

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK

Delivery is £25.

Shipping costs will be automatically calculated for you during the checkout process.

12) OTIUM

Delivery times: 3-4 Working Weeks

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK (includes customs fees)

Delivery is £55 for all orders under £500.

Delivery is £75 for all orders over £500.

Shipping costs will be automatically calculated for you during the checkout process.

13) CORKBEE

Delivery times: 3-4 Working Weeks

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK (includes customs fees)

Delivery is £55 per box

Shipping costs will be automatically calculated for you during the checkout process.

Panel quantities per box:

Stripe – 120 panels per box

Line – 39 panels per box

Kite – 78 panels per box

Weave – 112 panels per box

Concave – 64 panels per box

14) SCANDINAVIAN MOSS

Delivery times: 3-4 Working Weeks

Delivery Type: Standard Delivery

Shipping Zones and Costs:

All Mainland UK (includes customs fees)

Delivery is £55 for all orders under £500.

Delivery is £75 for all orders over £500.

Shipping costs will be automatically calculated for you during the checkout process.

For additional information regarding our comprehensive delivery, you can contact our friendly team, who will be eager to assist you.