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FAQ’s
If you have any questions, please contact our product specialists. We’d be delighted to answer any questions and help you find what you need.
You can also find product specific frequently asked questions on each product page but here are the most asked questions.
Most of our products are manufactured in and shipped from the UK with the exception of some, which are manufactured within the EU.
You can order your products via our website, or by speaking to one of our product specialists over the phone.
Determining the optimal quantity of acoustic panels isn’t an exact science. Broadly, increased surface coverage leads to greater sound absorption and reduced echo. As a general guideline, aiming to cover approximately 35% to 50% of the wall/ceiling area typically results in effective sound absorption.
If in doubt you can learn more about acoustics at our Acoustics Hub page or by contacting a member of the team.
Yes, although we have a standard range of our most popular sizes it is possible to have a customised shape or size of most products to suit your requirements.
However, there are some limitations in these shapes and max sizes that are possible to manufacture due to weight and panel size.
Generally, our products come with a one-year manufacturer’s warranty, providing coverage for any defects in materials or workmanship.
This warranty is to ensure peace of mind for our customers, guaranteeing reliable performance and quality assurance.
Our absorptive panels effectively reduce direct sound and reflections from ceilings and upper walls. While they may not prevent noise transfer between rooms, they significantly diminish noise within open areas. By installing the right number of baffles, wall panels, or rafts, you can reduce echo and reverberation for a quieter atmosphere.
Yes, samples are available for most products.
We can often arrange for a product sample and a fabric swatch to be sent out to you on request to help you make your decision.
Our lead times vary from product to product and are often manufactured to order but can be delivered in as little as 3-7 working days dependent on the product and shipping type chosen as follows.
We hope that our product page and inspiration gallery will act as our brochure, and you can find the full product specification sheet on each product page relating to that particular product of which will provide the most important product information/data.
As an online acoustics store, we do not have a showroom, we hope our inspiration gallery, product pages, and samples will assist you in making your choice.
For specific product related answers on the most frequently asked questions please visit the individual product page as the above questions and answers are generic to the store.
